Q1: Is my payment information secure when checking out natively?
Payment data is encrypted using standard tokenization, meaning the seller never sees your physical credit card number. Processing relies on domestic payment gateways or native device wallets like Apple Pay and Google Pay. However, storing your card directly inside the app removes checkout friction, which can significantly increase unplanned impulse spending.
Q2: How do creator commissions work inside the affiliate marketplace?
Brands set their own affiliate commission terms inside the portal, typically between 5% and 25% of gross order value. Creators request sample items, produce shoppable videos, and tag the SKU. Once a viewer buys through the tagged link, the affiliate payout stays in an escrow hold for 14 days to account for customer returns before reaching the creator's balance.
Q3: What should I do if an order never arrives or doesn't match the listing?
Submit an in-app dispute within 14 days of the estimated delivery date. Navigate to your profile, tap your order history, select the item, and click "Request Refund." If the individual merchant does not resolve the ticket within 48 hours, escalate the issue directly to platform customer support for automatic reimbursement.
