If your internet connection drops, you can query remaining funds over the phone. Dial the official support line at 1-877-547-7272.
When the voice navigation system answers, follow the prompts for gift card support. The automated attendant will ask you to enter the account number using your telephone keypad. Listen carefully: the line reads back the numbers before pulling up financial records from the central server. Once verified, the recording states your current balance and provides an option to speak to a representative if your card has registration blocks.
Using the telephone route works especially well if the silver scratch panel on the back of your card peeled away imperfectly. Live agents can often look up an account if the main numbers remain legible, though they may require purchase receipts to confirm legal ownership.
