On the weekend of May 11, 2013, the Amy’s Baking Company Facebook page descended into chaos. The couple posted frantic, all-caps messages berating users on Reddit and Yelp, invoking divine wrath, and threatening legal action against anonymous commenters.
Within forty-eight hours, the posts were scrubbed. The couple hired a local public relations firm and scheduled a press conference for May 21. At the podium, they claimed their computers, Yelp account, and Facebook profiles had suffered an coordinated cyber attack by malicious hackers.
The defense failed to persuade the public. Cyber-forensics experts pointed out that the linguistic patterns, spelling idiosyncrasies, and specific personal grievances in the "hacked" posts matched Amy’s verified forum postings from 2010. The hired PR firm resigned days later after the couple continued giving unsanctioned, combative interviews to local media outlets. A subsequent storefront relaunch attempt, complete with bouncers checking identification at the restaurant door, could not counteract the drop in legitimate local foot traffic. Curiosity seekers showed up to take selfies, buy a soda, and leave, while genuine paying diners avoided the plaza entirely.